Terms & Conditions

By using this website and doing one or more of the following, you confirm that you have fully read, understood and agreed to the terms and conditions below:

  • You submit a message or booking request via the website (incl. free video call)
  • You book a session with me
  • You pay for one or more sessions with me
  • You attend a session or a free video call with me (online, over the phone or in person)
  • You engage in any other conversations online or offline preceding or following the above

Disclaimer

None of the information or guidance I provide constitutes medical or psychological advice. Any communication and/or booking and attending a session with me (incl. free video calls) does not establish a patient-doctor/therapist relationship.

If you have, or think you have, a medical or psychological condition, please contact your GP/physician or other relevant medical professionals.

If I have reason to believe you are bypassing necessary medical or psychological treatment by consulting me, I reserve the right to refuse to conduct a session or terminate a session without refund. The same applies to free video calls.

Seeking professional medical or psychological advice remains your responsibility at all times.

If you believe you might be a danger to yourself or others, please contact the relevant authorities and medical services immediately.

I will always do my best to help and support you however, any response or actions taken in relation to information or guidance I provide remain your sole responsibility at all times. I will not accept liability for any conditions arising from responses or actions taken based on our communications.

My work is focused on you; therefore, I do not engage in general spiritual, philosophical and/or political debates. I reserve the right to terminate a session (incl. free video calls) without refund if you engage or try to engage in any debates of this nature. The same applies to any other behaviour reasonably deemed inappropriate.

Bookings and Sessions

A session lasts for 30 to 90 minutes depending on your booking. Should either of us believe the session will take longer, we will discuss this, as well as compensation, at an appropriate time during the session.  

Unless agreed otherwise, all sessions will be conducted online (via WhatsApp or Teams/Skype) or over the phone if you prefer. Upon invitation, I conduct sessions on other platforms (e.g. Zoom) as well. I can hold in-person sessions in Greater London and nearby however, this will incur additional costs.

All bookings have to be paid for in advance. If you have to cancel a booking, please get in touch at least 24 hours prior to the session for a full refund.

If you cancel a booking less than 24 hours prior to the session, a refund of 50% will be issued.

If you cancel a booking less than 2 hours prior to the session, no refund will be issued.

If you can’t attend a session due to emergencies or unforeseen circumstances, I will reschedule the session. The above cancellation policy applies to rescheduled sessions as well.

In case of in-person sessions, expenses will only be refunded as they are recoverable (e.g. tickets and fees), and the 2-hour period for non-refundable cancellations will extend to the travel time if applicable.

Unless you let me know in advance that you will be late for a session, I will wait 20 minutes for you to join the session. After that, I will close the session without refund. The waiting time for free video calls is 10 minutes.

If I should be unable to attend a session due to emergencies or unforeseen circumstances, I will always endeavour to reschedule. Should you wish to cancel the session instead, a full refund will be issued.

Confidentiality

I will always follow the confidentiality regulations and legal requirements for medical professionals. Should you have questions, concerns or specific requirements, please don’t hesitate to get in touch.